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| Section | Objectives |
|---|---|
| Solution Design Requirements | - Business requirement analysis
|
| Operations and Maintenance | - Monitoring and reporting
|
| Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| System Integration | - Telephony and SIP integration
|
1. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
A) Bill Board collection
B) Agent Maps
C) Call by Call Display
D) Supervisor Chart
2. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
A) Co-browse Snap-In
B) Context Store Snap-In
C) Multimedia Messaging
D) Messaging (AAM)
3. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
A) Geographic Node
B) Agent Greeting
C) Resilience
D) Instant Message
4. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
A) IP Address
B) MAC Address
C) Host ID
D) Customer name
5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A) The salaries of the executives In the meeting
B) The design diagram for discussion with customer
C) The model numbers of the existing contact center equipment
D) The Avaya solutions and services Avaya could offer
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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