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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

A) Industries CPQ
B) Digital Commerce
C) Order Management
D) Contract Lifecycle Management

2. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Check available field service time slots for the week.
B) Confirm customer entitlements for field service appointments.
C) Accurately confirm and verify customer details.
D) See a list of all service and work types available in the system.

3. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
B) Create a multi-site quote, add members to the quote, and add products for each site
C) Create quotes for each individual site and add products, then run multi-site batch jobs.
D) Create an opportunity, add products to it. then submit it to the MultiAppHandler class

4. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Customer satisfaction surveys
B) Payment reminders
C) Rate change notifications
D) Electronic funds transfers

5. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Premise
B) eSignature
C) Account
D) Meter Pings
E) Balances

Solutions: