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Salesforce Certified Business Analyst Sample Questions:

1. Which users will be able to reset a Single Sign-On User Password?

A) Users above the SSO user in the role hierarchy.
B) The SSO Manager
C) Only the Admin
D) Admin and Users with the right permission sets.

2. In which of the following app markets CANT the Salesforce App be found?

A) App Store
B) Google Play
C) AppExchange

3. A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

A) Review the documentation to ensure that information gathered about the process is correct.
B) Conduct elimination with stakeholders regarding their parts of the process.
C) Using strategy analysis, define models of how gaps in the business process can be resolved.

4. A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

A) The goal is undefined.
B) The persona is undefined.
C) The need is undefined.

5. Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A) Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
B) Conduct a white boarding session to ensure the requirements are accurate.
C) Survey customers to confirm whether the new site meets their requirements.

Solutions: