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BBPSD Customer Service Sample Questions:

1. The three generally recognised types of customer are assertive, analytical and:

A) Aggressive.
B) Aware.
C) Amiable.
D) Authoritative.

2. A key customer exchange is when there are a number of:

A) Important events in customer interactions.
B) Customers talking to each other.
C) Customers leaving a shop.
D) Customers entering a shop.

3. A common barrier to communicating with customers are the:

A) Use of emails.
B) Busy lives we lead.
C) Attitudes and assumptions that we make.
D) Lack of shop assistants.

4. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Trained salesperson.
B) Effective customer professional.
C) Customer focused professional.
D) Customer service professional.

5. A customer service professional is defined as someone who:

A) Has the skills to deal effectively in customer facing roles.
B) Has a number of years experience in a customer service role.
C) Trains salespeople in how to deal with customers.
D) Always makes the most sales in a day.

Solutions: