SAP C_TCRM20_70 valid exam dumps : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0

  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Aug 24, 2026
  • Q&As: 100 Questions and Answers

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP CRM Basics and Architecture- SAP CRM system architecture overview
  • 1. CRM WebClient UI architecture
    • 2. CRM middleware and integration concepts
      Topic 2: Interaction Center- Interaction handling
      • 1. Customer interaction processing
        • 2. Channel integration basics
          Topic 3: Sales and Service Processing- Service management
          • 1. Service requests and complaints
            • 2. Service orders and processing
              - Sales cycle in SAP CRM
              • 1. Lead and opportunity management
                • 2. Order and contract processing
                  Topic 4: Marketing Fundamentals- Campaign management
                  • 1. Campaign execution basics
                    • 2. Target group definition
                      Topic 5: Master Data Management- Business partner concept
                      • 1. Account and contact management
                        • 2. Relationships and roles

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