Pegasystems PEGAPCDC86V1 valid exam dumps : Pega Certified Decisioning Consultant (PCDC) 86V1

  • Exam Code: PEGAPCDC86V1
  • Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
  • Updated: Aug 07, 2026
  • Q&As: 60 Questions and Answers

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PEGAPCDC86V1 exam dumps

Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Contact Policy and Volume Constraints13%- Contact Governance
  • 1. Avoid customer overexposure
  • 2. Volume constraints
  • 3. Outbound communication limits
  • 4. Contact policies
Topic 2: AI and Arbitration8%- Decision Prioritization
  • 1. Prioritization formulas
  • 2. Action arbitration
  • 3. Business value and weighting
  • 4. Propensity and adaptive models
Topic 3: Decision Strategies25%- Strategy Design
  • 1. Decision strategy components
  • 2. Aggregation components
  • 3. Filtering and prioritization
  • 4. Adaptive analytics
  • 5. Credit risk and customer score strategies
Topic 4: Business Agility in Customer Engagement10%- Operational Excellence
  • 1. Change management
  • 2. Business operations processes
  • 3. Offer lifecycle management
  • 4. Revision management
Topic 5: Actions and Treatments12%- Action Management
  • 1. Define and manage actions
  • 2. Configure outbound offers
  • 3. Configure web offers
Topic 6: Engagement Policies12%- Policy Configuration
  • 1. Suitability rules
  • 2. Customer journeys
  • 3. Applicability rules
  • 4. Eligibility rules
  • 5. Engagement strategies
Topic 7: Channels10%- Channel Integration
  • 1. Third-party channel integration
  • 2. Real-time containers
  • 3. Web channel implementation
  • 4. Email channel configuration
Topic 8: Next-Best-Action Concepts10%- Customer Engagement Fundamentals
  • 1. Always-on outbound concepts
  • 2. One-to-one customer engagement
  • 3. Optimize customer value
  • 4. Define target populations

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?

A) Set contact limits for both the groups.
B) Enable an engagement policy for the second group.
C) Create a decision strategy at the Issue-level.
D) Map a real-time container to the Top-level or Issue-level.


2. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

A) Applicability
B) Suitability
C) Suppression rules
D) Eligibility


3. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

If the following volume constraint is applied, how many actions are delivered by the outbound run?

A) 75 emails 25 SMSes
B) 150
C) 100
D) 75 SMSes and 25 emails


4. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

A) pxRiskSegment
B) pxSegment
C) pxOutcome
D) pxResu/t


5. DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: Only visible for members

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