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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 2: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 3: Decision Strategies | 25% | - Strategy Design
|
| Topic 4: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Topic 5: Actions and Treatments | 12% | - Action Management
|
| Topic 6: Engagement Policies | 12% | - Policy Configuration
|
| Topic 7: Channels | 10% | - Channel Integration
|
| Topic 8: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
1. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
A) Set contact limits for both the groups.
B) Enable an engagement policy for the second group.
C) Create a decision strategy at the Issue-level.
D) Map a real-time container to the Top-level or Issue-level.
2. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
A) Applicability
B) Suitability
C) Suppression rules
D) Eligibility
3. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
A) 75 emails 25 SMSes
B) 150
C) 100
D) 75 SMSes and 25 emails
4. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
A) pxRiskSegment
B) pxSegment
C) pxOutcome
D) pxResu/t
5. DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: Only visible for members |
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