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| Section | Objectives |
|---|---|
| Topic 1: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 2: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 3: SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Topic 4: Advanced Features and Applications | - Contact handling and call routing - Voicemail and unified messaging |
| Topic 5: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
1. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
A) IP500 Voice Networking Channels
B) IP500 IP Office Multi-Site Network (MSN)
C) Preferred Edition - Messaging
D) Advanced Small Community Networking (SCAN)
2. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)
A) VCM resources are not over-subscribed.
B) Calls are not tromboned.
C) VMPro ports are not over-subscribed.
D) ACD routes are not compromised.
E) Trunk ports are not over-subscribed.
3. Which three choices must be verified as part of a site survey? (Choose three.)
A) existing call volumes, service providers, and costs
B) corporate strategy for disaster recovery
C) servers, OS, desktop applications, firewalls, and routers
D) network readiness and capacity to support VoIP
E) infrastructure, cabling, and environmental
4. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?
A) Integrated Messaging
B) Voicemail Display
C) Universal Messaging Service
D) Visual Voice
5. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?
A) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
D) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C,E | Question # 3 Answer: C,D,E | Question # 4 Answer: D | Question # 5 Answer: B |
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