Avaya 6201-1 valid exam dumps : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Best Service Routing (BSR)
B) Expert Agent Selection (EAS)
C) Automatic Call Distribution (ACD)
D) Least Occupied Agent (LOA)

2. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Call Classification
B) Variables in Vectors
C) Adjunct Routing
D) Call Prompting

3. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Introductory
B) Call Center Basic
C) Call Center Standard
D) Call Center Elite

4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 500000
B) 10400
C) 15600
D) 100000

5. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: internal
B) Measured: survivable
C) Measured: external
D) Measured: both

Solutions: