Avaya 6201.1 valid exam dumps : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Exam Code: 6201.1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Updated: Oct 16, 2026
- Q&As: 55 Questions and Answers
About Avaya 6201.1 Valid Exam Braindumps
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Contact Center Integration | - Contact center call flow design
|
| Topic 2: Avaya Aura Communication Manager Core Configuration | - Station and endpoint administration
|
| Topic 3: Avaya Call Management System (CMS) Implementation | - ACD reporting and analytics
|
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The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation blueprint covers these core domains:
- Avaya Aura Communication Manager Core Configuration
- Avaya Call Management System (CMS) Implementation
- Avaya Contact Center Integration
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Avaya states the following prerequisites for the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation: Recommended experience with Avaya Aura Communication Manager and basic contact center/telephony concepts..
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
- A. converse-on
- B. collect-digits
- C. route-to-digits
- D. queue-to
Correct Answer: B 🗳️
Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
- A. BSR improves agent utilization.
- B. BSR decreases titer workload across sites.
- C. BSR follows a specified strategy far skill selection.
- D. BSR balances and improves service across enterprise.
- E. BSR creates a virtualized pool of agent resources.
Correct Answer: A,C,D 🗳️
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A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
- A. The nightly backup was in contention far the nightly archiver for ACD3.
- B. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
- C. The nightly archiver for ACD3 failed to run successfully.
- D. The nightly archivers far ACD1 and ACD2 have not complete yet.
Correct Answer: B 🗳️
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
- A. BCMS receives data internally and stores data in a volatile switch memory.
- B. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
- C. BCMS is interval based and CMS is call based.
- D. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
Correct Answer: B,C 🗳️
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
- A. EWT- Expected Wait Time
- B. Percent in Service Level
- C. ASA-Average Speed of Answer
- D. Avaya Business Advocate
Correct Answer: D 🗳️
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