Cisco 642-241 valid exam dumps : Unified Contact Center Enterprise Design (UCCED)

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)

A) A supervisor can start recording of an agent call on demand.
B) A supervisor can reskill an agent using a task button.
C) Agents can log in from Cisco IP phones.
D) Agents can change their passwords.

2. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
B) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
C) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
D) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.

3. In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?

A) 1 - Primary Distributor AW, 1 - Secondary Distributor AW
B) 2 - Client AWs
C) 1 - Secondary Distributor AW, 1 - Client AW
D) 1 - Primary Distributor AW, 1 - Client AW
E) 2 - Secondary Distributor AWs
F) 1 - Primary Client AW, 1 - Secondary Client AW

4. In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
B) The Cisco Unified Communications Manager cluster can be split between two data center locations.
C) The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
D) The Cisco Voice Gateways can be distributed at multiple locations.

5. Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)

A) agent, supervisor, and team configuration
B) hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
C) CTI data on Cisco Agent Desktop screen pop
D) Cisco Extension Mobility for agents
E) call routing from PSTN gateway to Cisco Unified IP IVR
F) call routing from PSTN gateway to agents

Solutions: