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| Section | Objectives |
|---|---|
| Topic 1: Service Management Processes | - Asset and configuration management processes - Incident, problem, and change management processes |
| Topic 2: Tivoli Products and Solution Components | - IBM Tivoli Process Automation Engine - Integration of Tivoli service management solutions - IBM Tivoli Service Request Manager |
| Topic 3: IBM Tivoli Service Delivery and Process Automation Solutions Overview | - Business value of service delivery and process automation - Tivoli service management concepts and capabilities |
| Topic 4: Solution Implementation and Usage | - Applying Tivoli solutions to customer environments - Automation and workflow capabilities |
1. Which statement describes IT processes?
A) Interrelated activities carried out to create value for customers or stakeholders
B) Activities designed to make delivering IT services more effective and efficient.
C) The people and the tools they use to carry out activities.
D) Capabilities that reduce IT costs.
2. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?
A) A separate TADDM server for each DMZ
B) A separate TADDM server for each DMZ with one central database
C) An anchor server in each DMZ
D) An anchor server and gateway server in each DMZ
3. What are two benefits that an IT asset management solution can provide? (Choose two.)
A) Real-time asset monitoring
B) Increase asset functionality
C) Reduce total cost of ownership
D) Faster software provisioning
E) Increase productivity
4. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?
A) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
B) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
C) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
D) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
5. How is a power user of an IT asset and service management system defined?
A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is responsible for management of the system administration team.
C) A user who is an expert in programming additional features to the system which will be used by other users.
D) A user with the highest level of authorization to access the system.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C,E | Question # 4 Answer: D | Question # 5 Answer: A |
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