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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) Presence Plug-In
B) Agent Plug-in
C) Supervisor Plug-In
D) EMC Plug-In

2. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Advanced License (AL)
B) Standard License (SL)
C) Enablement Licensing (EL)
D) Application Specific Licensing (ASL)

3. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Avaya IX™ Orchestration
B) Visual Designer
C) Graphical Designer
D) Call Vectoring

4. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) Analog Trunk Access Connectivity
B) CC Solutions with ACCS Connectivity
C) PSTN Network Connectivity
D) MPLS VPN/Software Defined WAN Connectivity

5. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) It is sold through Direct and Indirect channels.
B) Call Center Elite requires CMS.
C) Call Center Elite includes Business Advocate.
D) CC-Elite can be ordered as a standalone for a 3rd party PBX.
E) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.

Solutions: