EXIN ITIL-F valid study dumps : ITIL Foundation

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which function is responsible for the closure of an incident record?

A) Any appropriate function
B) The service desk
C) Event management
D) Either the service desk or an appropriate third party engineer

2. What should a release policy include?

A) Roles and responsibilities for updating the configuration management database (CMDB.
B) Roles and responsibilities across all the service transition processes.
C) How request for changes (RFCs) are approved for software releases in the IT production environment.
D) Criteria and authorization to exit early life support and handover to the service operation function.

3. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, service desk, request fulfilment, access management, and event management
B) Event management, incident management, problem management, request fulfilment, and access management
C) Incident management, problem management, service desk, request fulfilment, and event management
D) Event management, incident management, change management, and access management

4. What do customer perceptions and business outcomes help to define?

A) Key performance indicators (KPIs)
B) Total cost of ownership (TCO)
C) Governance
D) The value of a service

5. How is a service delivered between departments of same organization classified?

A) Internal Service
B) Organizational service.
C) External Service
D) Mission Critical service

Solutions: