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Oracle Fusion CRM: Sales 2014 Implementation Essentials Sample Questions:

1. How would you configure the regional area (left side panel) of the Customer Center for all users?

A) Access an Account record and click the Manage Customer Tree action.
B) It is not possible to configure the Customer Tree for all users.
C) Use the Functional Setup manager Task of manage Customer Tree.
D) Right-click within the Navigator panel to modify the regional UI.

2. A user reports that the date and currency formats are incorrect. As the CRM Administrator, which option would you suggest as the solution?

A) The user must click Personalization, and then adjust regional settings.
B) The user must use the corporate standard date and currency formats.
C) The administrator can reset personalization for the user.
D) The administrator must be granted proxy rights by the user in order to make the changes.

3. Identify the three tasks that can be completed through Oracle Page Composer.

A) Create custom fields on predefined pages.
B) Edit the font, color, or size of a page component's text.
C) Create custom pages.
D) Show, hide, or move page components.
E) Make a field read-only or required.
F) Create Object Model extensions.

4. Which profile option needs to be enabled for the use of auxiliary dimensions in territory definition?

A) Customer account for auxiliary dimension needs to be set to customer type.
B) There is no need to set any profile option.
C) Customer type for auxiliary dimension needs to be set to customer type.
D) Customer class for auxiliary dimension needs to be set to customer class.
E) Classification category for auxiliary dimension needs to be set to classification category.

5. Which statement is true about the hierarchical relationship of a sales catalog?

A) It may be revised by deleting a product subgroup from one product group and adding it to another.
B) It depends on the catalog administrator who is defining the parent ("super group") for each product group.
C) It is based on item hierarchies, not product group hierarchies.
D) It is developed by defining the children for each catalog Item.

Solutions: