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| Section | Objectives |
|---|---|
| Topic 1: Collections | - Dispute handling management - Collection preferences setup - Customer correspondence process - Delinquency process deployment - Collections dashboard functionality |
| Topic 2: Overview of Receivables | - Receivables dashboard analysis - Reference data sets configuration - Customer management in Accounts Receivable - Shared service model configuration |
| Topic 3: Receipt Management | - Customer refunds management - Receipt dashboard usage - Funds capture definition - Receipt processing |
| Topic 4: Billing and Revenue Management | - Billing dashboard analysis - Revenue management - Bill presentment architecture - Process billing transactions |
| Topic 5: Other Accounts Receivable Topics | - Subledger accounting configuration - Write-offs, adjustments, and chargebacks - Period close process setup - Late charges usage |
1. You can click the manager Invoice Lines from the Billing Work Area to find Autoinvoice Exceptions. What parameters are used to summarize the exceptions for review?
A) Business Unit, Customer Name, Transaction Source, Total Amount
B) Business Unit, Transaction Source, Creation Date, Currency
C) Business Unit, Transaction Type, Invoice Date, Currency
D) Business Unit, Transaction Source, Transaction Type, Creation Date
2. What are the three ways a Dispute Request can be submitted?
A) By a Billing Manager through the Transaction UI in the Adjustment Work Area
B) By a Collections Agent through the Advanced Collections application in the Customer Work Area
C) By a Billing Specialist through the Billing Work Area
D) By a Receivable Manager through the Reconciliation Work Area
E) By an Account Receivables Specialist through the Receivables Balances Work Area
3. You have created an Autocash Ruleset where the first rule to be applied to receipts is Match Payments with Invoice.
-Discount = Earned Only -Late charges = NO -Receipt = $900 -Receipt date = 14-Feb-2010 -Discount Grace Days = 5
Which Transaction will be applied to the receipt?
A) Invoice Amount: $1000, Payment Terms: 10% 10/Net 30, Invoice Date: 01-Feb-2010, Due Date: 28-Feb 2010
B) Invoice Amount: $800, Payment Terms: 10% 10/Net 30, Invoice Date: 01-Fob-2010, Due Date 24-Feb-2010
C) Invoice Amount: $800, Payment Terms: 10% 10/Net 30, Invoice Date: 01 Feb 2010, Due Date: 20-Feb-2010
D) Invoice Amount: $800, Payment terms: 10% 10/Net 30, Invoice Date: 01 Feb 2010. Due Date 28-Feb-2010
4. The Collections Dashboard is comprised of the____________.
A) Delinquent Customer list, Activities list, Customer Search feature
B) Delinquent Customer list, Activities list, Process Monitor table
C) Delinquent Customer list, Activities list
D) Delinquent Customer list, Activities list, Customer Search feature. Process Monitor table
5. Which three ways will changing the customer information impart the collection process?
A) Business unit level changes will NOT Impact the display of delinquent customers on the dashboard.
B) Adding or modifying the customer contact name in the Contacts tab impacts where the correspondence is sent.
C) Changing the Collector impacts the individual working with the delinquent customer.
D) Changing Information in the Profile Tab does NOT have an impact on the level in which the collections are done.
E) Making changes In the Profile tab Impacts the collection process.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B,C,E |
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