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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

A) Schedules
B) Report Heading
C) Graphs
D) Non Selectable Filters
E) Column Headings
F) Permissions

2. In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but has different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?

A) Use a single theme across all Customer Portal pages, and implement templates dynamically.
B) Use a single template across all Customer Portal pages, and implement themes dynamically.
C) Do not use a theme, and implement templates dynamically.
D) Do not use a template, and implement themes dynamically.

3. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A) 8
B) 5
C) 3
D) 6
E) 1

4. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option A
B) Option C
C) Option B
D) Option D

5. Select the two statements that describe reasons why you would link products to categories.

A) It allows filtering of product and category menus on incident workspaces
B) It allows filtering of product and category menus on customer portal pages
C) It simplifies reporting on answers and incidents products and categories
D) It allows filtered product and category lists when creating answers

Solutions: