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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Maybe we can help. What's keeping your agents from meeting their goals?
B) In a way, aren't we all on the IT team?
C) Avaya has a long history of placing solutions in the contact-center environment.
D) Doing your due diligence with us will buy you sweat equity with IT.
E) I've already got everything I need from the IT team, I need to hear it from you!

2. What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

A) IPOSS can be sold under wholesale and co-delivery models.
B) IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
C) IPOSS is required with every IP Office solution.
D) IPOSS is sold only through authorized Avaya partners.
E) IPOSS includes 24x7 support.

3. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Web RTC High Availability
B) Media Manager
C) Simplified Web Self-Administration
D) Avaya Call Reporting
E) Cloud Operations Manager

4. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Bring Your Own Device (BYOD)
B) Customer Satisfaction
C) Work from anywhere
D) Simplifying management
E) Driving efficiencies

Solutions: