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Apple Macintosh Service Certification Sample Questions:

1. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) Downloads
C) Apple support articles
D) User's manual

2. A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Dead battery
B) Faulty optical drive
C) RAM not completely seated
D) Not enough RAM

3. Which of following is not a good step to take when working onsite on computer?

A) Use a grounded ESD mat.
B) Check the polarity of the grounded power outlet.
C) Wear a grounded ESD wrist strap.
D) Place part on the floor.

4. The purpose of Apple's business conduct helpline is to _____.

A) raise a potential business conduct or ethics issue as it relates to Apple
B) report damaged service parts to Apple
C) report normal business operational details to Apple
D) ask technical support questions

5. Which of the following can permanently damage an LCD display?

A) Rubbing the display.
B) Turning brightness up too high.
C) Not using a screen saver.
D) Using a screen saver.

Solutions: