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SAP Certified - SAP Field Service Management Sample Questions:

1. What are some of the features available to technicians on the mobile apps?
There are four correct answers.

A) Service workflows
B) Recording efforts, expenses, and mileage
C) Recording planned/unplanned consumption of material/spare parts
D) Using smartforms/checklists

2. Which of the following are examples of when business rules can be used?
There are three correct answers.

A) Customizing screen configurations
B) Sending notifications
C) Attaching smartforms to activities
D) Assigning a workflow to an activity

3. How can smartform instances be created?
There are three correct answers.

A) By the customer in the FSM Self Service application
B) Automatically by a business rule
C) Manually by a dispatcher on the Field Service Management web UI
D) Manually by a technician on a mobile app

4. The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.

A) True
B) False

5. What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.

A) Smartforms
B) Partner Portal
C) Tool reservation
D) Planning board

Solutions: