Peoplecert CMS7 valid exam dumps : ITIL V3 Foundation

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. What do technology metrics measure?

A) Customer satisfaction
B) The end to end service
C) Components
D) Processes

2. Who owns the specific costs and risks associated with providing a service?

A) The Customer
B) The Finance department
C) The Service Provider
D) The Service Level Manager

3. Service Design emphasises the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A) Preparation
B) Potential
C) Profit
D) Products

4. Which of the following can help determine the level of impact of a problem?

A) Statement of Requirements (SOR)
B) Definitive Media Library (DML)
C) Standard Operating Procedures (SOP)
D) Configuration Management System (CMS)

5. What is the definition of an Alert?

A) A type of Incident
B) A warning that a threshold has been reached or that something has changed
C) An error message to the user of an application
D) An audit report that indicates areas where IT is not performing according to agreed procedures

Solutions: