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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which page of the Avaya Contact Recorder Web client is used for SIP recording configuration?

A) General Setup > SIP
B) General Setup > Avaya Aura Contact Center Interface
C) General Setup > Meridian Link Services
D) General Setup > Contact Center Interface

2. Which three prerequisites must a technician complete to ensure that all Windows components are configured correctly prior to installing the Quality Monitoring application? (Choose three)

A) Service Packs for Windows must be installed.
B) The Server name http://servername:8285/qm should be added under trusted sites in Internet Explorer.
C) All network Cards must be disabled prior to installation.
D) Data Executive Prevention (SEP) must be allowed for all programs and services.
E) The administrator account should have the log on as a service rights under local Security Policy > User Rights Assignments.

3. A technician is preparing to install Enterprise Reporting on the Quality Monitoring server.
What is the correct installation order for this installation to work correctly?

A) IBM Cognos 8, Reporting Net for Enterprise Reporting, Enterprise Reporting
B) IBM Cognos 8, Enterprise Reporting, Report Net for Enterprise Reporting
C) Enterprise Reporting, IBM Cognos 8, Report Net for Enterprise Reporting
D) Report Net for Enterprise Reporting, IBM Cognos 8, Enterprise Reporting

4. Which two prerequisites must be completed prior to installing IBM Cognos Report for Enterprise Reporting? (Choose two)

A) Dynamic TCP ports should be enabled.
B) Java Environment Variables must be removed.
C) Data Execution Prevention must be se to allow windows programs and services.
D) Data execution prevention must be set allow all programs and services.

5. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Call by Call Reports
B) Real Time Reports
C) Graphical Reports
D) Trending Reports
E) Calibration Reports

Solutions: