EXIN ITILSC-OSA日本語 valid study dumps : ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版)

  • Exam Code: ITILSC-OSA-JPN
  • Exam Name: ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版)
  • Updated: Jul 28, 2026
  • Q&As: 26 Questions and Answers

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About EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) - ITILSC-OSA日本語 Valid Dumps

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ITILSC-OSA日本語 exam dumps

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ITIL Intermediate Qualification: Operational Support and Analysis (OSA) is a piece of the ITIL Service Capability work stream domain. It is designed to evaluate the competence of the professionals in applying OSA practices to the support and resolution of the lifecycle of service management. It covers the following Information Technology Infrastructure Library role, process as well as function areas: request fulfillment, event management, problem management, management of IT operations, management of incidents, application management, access management, and technical management.

Who should take the ITILSC-OSA exam

The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

What is the duration of the ITILSC-OSA Exam

  • Length of Examination: 90 minutes
  • Passing Score: 28 marks
  • Format: Multiple choices, multiple answers

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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:

SectionWeightObjectives
Request Fulfillment10%- Purpose and scope
- Process and activities
- Request models and automation
Problem Management15%- Known errors and workarounds
- Proactive and reactive activities
- Root cause analysis techniques
Event Management15%- Purpose, scope, principles
- Metrics and interfaces
- Activities and processes
Technology and Implementation Considerations5%- Challenges and risks
- Critical success factors
- Tools and automation
Incident Management20%- Prioritization and escalation
- Process flow and activities
- Objectives and scope
- Interfaces and KPIs
Service Desk and Technical/Application/IT Operations Management10%- Technical management activities
- IT operations control and facilities management
- Service desk functions and structure
- Application management practices
Access Management10%- Process steps and controls
- Purpose and policies
- Compliance and security
Operational Support and Analysis Principles15%- Core concepts and terminology
- Business value and optimization
- Service Operation lifecycle context

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