Oracle 1Z0-1038-21 valid study dumps : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. What are the three different types of pull policy for queues?

A) Advanced
B) Strict Priority
C) Manual
D) Round Robin
E) Standard
F) First Due

2. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) syndicate chat widget
B) proactive chat widget
C) business rules
D) configuration settings

3. Which two statements are true about linking products, categories, and dispositions?

A) A leaf product's links are inherited from its parent product.
B) Links can be automatically created to categories and dispositions based on answers an incidents.
C) Product-category linkingrestricts customers from searching on the Customer Portal.
D) Product-category linking is independent of product-disposition linking.
E) Links can be created only between the parent levels of products, categories, and dispositions.

4. What must you set to enable the email channel?

A) EGW_UPDATE_BY_CREATE
B) EGW_AUTO_CONT_CREATE
C) EGW_ENABLED
D) EGW_SECURE_UPDATE_ENABLED
E) EGW_SAVE_EMAIL_HEADERS

5. Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A) You have not activated the rules so the updated SLAs are not being applied.
B) The SLA reports will need to be modified to use the new SLA.
C) Your site has been corrupted with the "Gold" SLA.
D) Updating the SLA will not automatically update the organization's SLA instance.

Solutions: