Apple 9L0-064 valid study dumps : OS X v10.8 Troubleshooting Exam

  • Exam Code: 9L0-064
  • Exam Name: OS X v10.8 Troubleshooting Exam
  • Updated: Aug 05, 2026
  • Q&As: 68 Questions and Answers

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Apple 9L0-064 Exam Syllabus Topics:

SectionObjectives
Topic 1: File Systems and Storage- Disk management
  • 1. Partitioning and formatting drives
    • 2. Disk Utility usage
      - Data protection
      • 1. Data recovery basics
        • 2. Time Machine backups
          Topic 2: User Accounts and Permissions- User account management
          • 1. Login issues and keychain problems
            • 2. Admin vs standard user roles
              - File system permissions
              • 1. Permission structure in OS X
                • 2. Fixing disk permissions
                  Topic 3: Applications and System Services- System services
                  • 1. Login items and startup services
                    • 2. Launch services and daemons
                      - Application troubleshooting
                      • 1. Compatibility issues
                        • 2. App crash diagnostics
                          Topic 4: Networking and Connectivity- Network configuration
                          • 1. TCP/IP configuration basics
                            • 2. Wi-Fi and Ethernet troubleshooting
                              - Network services
                              • 1. DNS and DHCP issues
                                • 2. Network diagnostics tools
                                  Topic 5: Security and Updates- Software updates
                                  • 1. Mac App Store updates
                                    • 2. System update troubleshooting
                                      - System security
                                      • 1. Firewall configuration
                                        • 2. FileVault basics
                                          Topic 6: Troubleshooting and System Management- System performance and maintenance
                                          • 1. System logs and troubleshooting tools
                                            • 2. Activity Monitor and system diagnostics
                                              - macOS startup process and boot issues
                                              • 1. Recovery and safe boot troubleshooting
                                                • 2. Startup sequence and boot modes

                                                  Apple OS X v10.8 Troubleshooting Sample Questions:

                                                  1. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
                                                  "The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

                                                  A) Open the Disk Utility and select repair disk permissions.
                                                  B) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
                                                  C) Erase the hard disk and restore from a Time Machine backup.
                                                  D) Startup in Single User mode and use command line tools to correct the permissions.


                                                  2. A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

                                                  A) A new default preference file will be created when the application launches.
                                                  B) The application will present a warning that the preference file is missing when it launches.
                                                  C) The application will continue to use the original preference file.
                                                  D) The old preference files will be automatically deleted when the application launches.


                                                  3. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

                                                  A) Network Status
                                                  B) Firewall
                                                  C) Show Detail
                                                  D) Statistics


                                                  4. How can a user delete a file named "junk document" from all previous Time Machine backups?

                                                  A) Open Time Machine preferences and remove the file "junk document" from the backup list.
                                                  B) Select the Delete all Backups of "junk document" from the File menu in any standard Finder window.
                                                  C) Delete "junk document" in the Time Machine Finder window for the most recent backup.
                                                  D) Select the Delete all Backups of "junk document" from the Action menu in the Time Machine Finder window.


                                                  5. A technician suspects that an application's preference file is causing the app to crash at launch.
                                                  Which of the following techniques would be best to confirm the issue?

                                                  A) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
                                                  B) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
                                                  C) Use a Time Machine backup to restore the entire User folder.
                                                  D) Delete the application, reinstall it, then try launching it again.


                                                  Solutions:

                                                  Question # 1
                                                  Answer: B
                                                  Question # 2
                                                  Answer: A
                                                  Question # 3
                                                  Answer: A
                                                  Question # 4
                                                  Answer: D
                                                  Question # 5
                                                  Answer: A

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