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IBM Information Management Front End Tools and Processes Sample Questions:

1. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type p;1654
B) type fa and fill in the format alter number with 1654
C) type format alter and insert1654
D) typefa 1654

2. When does a PMR need to be re-entitled?

A) When the customer cannot speak English.
B) When customer's telephone number is changed.
C) When the product compid is changed.
D) When you find an APAR for the customer's problem.

3. Which actions can customers perform using the Electronic Service Request tool?

A) open and escalate their PMRs
B) open and close their PMRs
C) open, update or search for their PMRs
D) open, requeue and close their PMRs

4. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 59
B) 89
C) 19
D) 69

Solutions: