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Apple Macintosh Service Sample Questions:

1. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Wear safety goggles.
B) Connect the AC power cord.
C) Touch the computer's metal chassis.
D) Remove any metal jewelry.
E) Wear a grounded ESD wrist strap.
F) Don't work alone.

2. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of RAM are written to NVRAM before sleep.
B) The contents of the hard disk are read into RAM before sleep.
C) The contents of the hard disk are encrypted before sleep.
D) The contents of RAM are written to hard disk before sleep.

3. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Activate automatic hard disk sleep.
B) Set up locations optimized for different environments.
C) Activate automatic display sleep.
D) Use wireless networks instead of wired networks.
E) Quit all the communications applications that may use the modem.

4. Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

A) Both types of displays are powered by a low DC voltage source.
B) Both types of displays have components that are individually replaceable.
C) Both types of displays are diagnosed identically.
D) Both types of displays use an inverter board.

5. A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE

A) About This Mac
B) Service Source
C) Console
D) System Profiler
E) Apple Support Page
F) GSX
G) Apple Name Tool

Solutions: