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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) IVR menu
B) autonomous AI agent
C) scripted AI agent
D) live agent

2. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.wbx.com:443
B) *.wxcc.com:443
C) *.ucce.com:443
D) *.amazonaws.com
E) *.ciscoccservice.com:443

3. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) MX
B) PTR
C) SRV
D) TXT

4. Which authentication and authorization specification is required for using Webex Contact Center APIs?

A) Mutual TLS
B) API key authentication
C) HTTP authentication
D) Auth 2.0

5. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Calabrio ONE solution
B) Webex Workforce Optimization (WFO)
C) Custom Connectors to Conversation Intelligence platforms
D) Quality Management license
E) Webex Connect Platform

Solutions: