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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Designing and maintaining all necessary service transition packages
B) Producing quality, secure and resilient designs for new or improved services
C) Measuring the effectiveness and efficiency of service design and the supporting processes
D) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

2. Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
C) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
D) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

3. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A) Service strategy: Develop the offerings
B) Service transition: Plan and prepare for deployment
C) Service design: Design the processes
D) Service operation: IT operations management

4. In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service transition
B) Service operation
C) Service strategy
D) Service design

5. Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?

A) Implementing service and process improvements
B) Defining measurable targets
C) Reviewing measurements and metrics
D) Creating a baseline

Solutions: