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Nokia SDM Certification - PS NSOP Sample Questions:

1. Under what circumstance could Technical support be provided by Care Engineers?

A) In all fault cases concerning 3rd party hardware issues.
B) Where the customer contract included care ESS or onsite support services.
C) For any fault that cannot be resolved by Technical Support.
D) In all circumstances where Care are co-located within the same location as Technical support.

2. What is the usual way to address potential contractual risk?

A) Refuse to accept or transfer to third party.
B) Perform a SWOT analysis
C) Create a contingency reserve.
D) Implement the mitigation plan.

3. What BEST describes Network & Service Performance Assurance?

A) Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
B) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
C) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
D) Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).

4. As far as network operations meetings are concerned which of the following statements is correct?

A) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
B) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
C) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
D) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.

5. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?

A) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
B) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
C) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
D) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.

Solutions: